Terms and Conditions

1.               These terms

1.1            What these terms cover. These are the terms and conditions on which you use our website https://www.gdpr-software.com/ and how we supply services and digital content to you.

1.2            Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.

1.3            This is our entire agreement with you. These terms and conditions constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.               Information about us and how to contact us

2.1            Who we are. We are Impact Technology UK Ltd T/A GDPR Software a company registered in England and Wales. Our company registration number is 06824616 and our registered office is at 1st Floor 2 Woodberry Grove, North Finchley, London, N12 0DR. Our registered VAT number is 947133614.

2.2            How to contact us. You can contact us by writing to us at sales@gdpr-software.com

2.3            How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4            "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.               Using our website

3.1            The website is owned and operated by Impact Technology UK Ltd T/A GDPR Software.  All content on the website, including graphics, design, text and all other information are the copyright of Impact Technology UK Ltd or its licensees, content providers or technology providers.  All rights are reserved.  Any material published on this site may not be used for any purpose other than browsing, shopping and placing orders with Impact Technology UK Ltd T/A GDPR Software and not copied, printed or circulated without prior permission

4.               Our contract with you

4.1            How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

4.2            If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the service. This might be because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the service or because we are unable to meet a delivery deadline you have specified.

4.3            Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

5.               Our services

6.               Your rights to make changes

If you wish to make a change to the service you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

7.               Our rights to make changes

7.1            Changes to the services. We may change the services:

(a)         to reflect changes in relevant laws and regulatory requirements; and

(b)         to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the service.

7.2            Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

8.               Providing the services

8.1            When we will provide the services. During the order process we will let you know when we will provide the services to you. If the services are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

(a)         If the services are one-off services. We will begin the services on the date we accept your order.

(b)        If the service is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.

(c)         If the services are ongoing services or a subscription to receive digital content. We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract.

8.2            We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.

8.3            What will happen if you do not give required information to us. We may need certain information from you so that we can supply the services to you. If so, this will have been stated in the description of the services on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

8.4            Reasons we may suspend the supply of services to you. We may have to suspend the supply of a service to:

(a)         deal with technical problems or make minor technical changes;

(b)         update the services to reflect changes in relevant laws and regulatory requirements;

(c)         make changes to the services as requested by you or notified by us to you (see clause 6.).

8.5            Your rights if we suspend the supply of services. We will contact you in advance to tell you we will be suspending supply of the services, unless the problem is urgent or an emergency. If we have to suspend the services for longer than one week in any calendar year we will adjust the price so that you do not pay for services while they are suspended.

8.6            We may also suspend supply of the services if you do not pay. If you do not pay us for the services when you are supposed to (see clause 13.3) and you still do not make payment within 3 days of us reminding you that payment is due, we may suspend supply of the services until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the services. We will not suspend the services where you dispute the unpaid invoice (see clause 13.6). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 13.5). 

9.               Your rights to end the contract

9.1            If you want to end the contract, you can cancel at any time. Access to your account will then be ceased and you will be billed no further.  You have 14 days to purchase a new license otherwise your account and all data will be permanently deleted. Cancellation of a monthly subscription is not eligible for a refund. Cancellation must be made prior to your monthly billing date, to avoid automatic monthly renewal charges.

10.            How to end the contract with us (including if you are a consumer who has changed their mind)

10.1        Tell us you want to end the contract. To end the contract with us, please let us know by doing the following: 

(a)         Cancel your subscription online. You can cancel your monthly subscription service at any time under the menu option 'GDPR Home' > 'Options' > 'Settings' and select the 'Cancel This License' button, after which access to your account will be ceased, and you will be billed no further.

10.2        After ending the contract. If you end the contract for any reason after digital content has been downloaded you must cease to use such downloaded content and destroy any copies. Following the termination of the contract the licence to use the services will automatically expire and you will have no right to use the digital content.

11.            Our rights to end the contract

11.1        We may end the contract if you break it. We may end the contract for a service at any time by writing to you if:

(a)         you do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due; or

(b)         you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

 

11.2        You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11.3        We may withdraw the service. We may write to you to let you know that we are going to stop providing the services. We will let you know at least 7 days in advance of our stopping the supply of the services and will refund any sums you have paid in advance for services which will not be provided.

12.            If there is a problem with the service

How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can write to us at support@gdpr-software.com.

13.            Price and payment

13.1        Where to find the price for the service. The price of the service (which excludes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the services advised to you is correct.

13.2        We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services, we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

13.3        When you must pay and how you must pay. We accept payment with Visa, Mastercard, American Express, Diners Club and JCB.  When you must pay depends on what services you are buying:

(a)         For digital content, you must pay for the services before you download them.

(b)         For services, if you are credit approved, you must make an advance payment of 25% of the price of the services, before we start providing them. We will invoice you for the balance of the price of the services when we have completed them OR we will invoice you weekly in arrear for the services until the services are completed. You must pay each invoice within 30 calendar days after the date of the invoice. If you are non-credit approved full payment may be required in advance.

13.4        Our right of set-off. You must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

13.5        We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.6        What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

14.            Our responsibility for loss or damage suffered by you.

14.1        Nothing in these terms shall limit or exclude our liability for:

(a)         death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

(b)         fraud or fraudulent misrepresentation; or

(c)         breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982.

14.2        Except to the extent expressly stated in clause 14.1 all terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

14.3        Subject to clause 14.1 we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us;

15.            Other important terms

15.1        We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.

15.2        You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another company if we agree to this in writing.

15.3        Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.

15.4        If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

15.6        Which laws apply to this contract and where you may bring legal proceedings. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.